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#50 How To Communicate A Strong And Meaningful Apology

A strong and meaningful apology has to be genuinely felt. In fact, when it is deeply felt and communicated, the components described below will often be spontaneously expressed, or they may be expressed non-verbally. In a nutshell, a strong and meaningful apology requires that we both communicate empathy and take responsibility for our actions.

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#19 How Trustworthy Is That Person? Four Considerations

  In my first blog on trust I introduced five faces of trust. Integrity is probably the face of trust that we most often relate to.  It involves relying on people behaving and acting in the way that they present themselves to us. In The Truth about Trust David DeSteno makes four helpful suggestions regarding

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