difficult conversations

Making It Personal - an image of two lmale lions facing each other

#87 When ‘Making It Personal’ Adds Value

You’ve heard people say, “Let’s not make it personal” or “It’s not personal.” There’s a cluster of positive intentions behind these statements about making it personal; for example, a wish to stay focused on problem solving and not blame others, or an intention to prevent a conversation from degrading into personal attacks.  However, in the

#87 When ‘Making It Personal’ Adds Value Keep Reading »

Identity Quake

#51 Make Your Identity Quake Work For You

‘Identity quake’ is a term used by the authors of Difficult Conversations: How to Discuss What Matters Most. It means a disruption in how we view and understand ourselves, and it is an important concept to understand if you wish to gain the maximum from your conflict interactions. An identity quake offers valuable opportunity for

#51 Make Your Identity Quake Work For You Keep Reading »

Scroll to Top

Interested in responding to conflict more effectively?


Download my FREE pdf - "Seven Mistakes People Make In Conflict and How To Avoid Them"

You'll also receive my blog "The Conflict Journey"

*Your information will never be shared with any 3rd party.