Preparing for a difficult conversation is of paramount importance. In general, the more you prepare the better off you will be. As preparation, you may be thinking you need to bolster your argument to prevail against the other person. Or, maybe you feel you need to satisfy your sense of rightness and do this through […]
#96 Preparing For A Difficult Conversation Keep Reading »
You’ve heard people say, “Let’s not make it personal” or “It’s not personal.” There’s a cluster of positive intentions behind these statements about making it personal; for example, a wish to stay focused on problem solving and not blame others, or an intention to prevent a conversation from degrading into personal attacks. However, in the
#87 When ‘Making It Personal’ Adds Value Keep Reading »
‘Identity quake’ is a term used by the authors of Difficult Conversations: How to Discuss What Matters Most. It means a disruption in how we view and understand ourselves, and it is an important concept to understand if you wish to gain the maximum from your conflict interactions. An identity quake offers valuable opportunity for
#51 Make Your Identity Quake Work For You Keep Reading »
