#66 The Negotiator’s Dilemma

Negotiator's dilemma

In the previous two blogs I presented some of the ways that one could be taken advantage of in negotiation and how to respond to them. So far I have covered tricks, power grabs, exaggeration, and possible reneging on agreements. But there is another deeper and more profound problem that … Continue reading

#57 Building Trust in the Absence of Integrity

Building Trust

This blog further explores the notion introduced in Blog #17 that there are different approaches to trust. There, I initially named these approaches ‘faces of trust,’ and in this blog I am describing them as qualities that we can rely on in someone else to build trust. This blog also … Continue reading

#45 How To Bring Spirit and Heart To Your Conflicts

We each have different parts to ourselves such as body, mind, emotion, spirit and heart. These are the parts of a person Ken Cloke describes in his book The Crossroads of Conflict. By spirit I think Ken means intention and life energy; and by heart, the place where love resides … Continue reading

#22 Vulnerability on Teams

  High performance teams where the group achieves surprising levels of productivity are rare. The consultant Patrick Lencioni writes about five important team capacities: trust, conflict engagement, commitment, accountability, and results focus. When referring to trust, which he places at the foundation of a well-functioning team, Lencioni stresses the vulnerability … Continue reading