#50 How To Communicate A Strong And Meaningful Apology

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A strong and meaningful apology has to be genuinely felt. In fact, when it is deeply felt and communicated, the components described below will often be spontaneously expressed, or they may be expressed non-verbally. In a nutshell, a strong and meaningful apology requires that we both communicate empathy and take … Continue reading

#33 Use A Policy Of Joint Escalation To Shift Organizational Culture

  Regarding a joint escalation policy, there are two central aspects to what I mean. Firstly, conflict is generally held at the level where it originates in the organizational hierarchy. Secondly, if it is moved up the authority chain, it is done so in a collaborative manner. This blog further … Continue reading

#28 Relationship Repair On Teams

Members of an effective team bring passion to their work. That passion results is strong points of view and contributes to the intensity of differences. When the differences are experienced as incompatible, which at times is inevitable, conflict is born. Effective team members therefore require an interpersonal tolerance to differences … Continue reading

#7 Empower the Effectiveness of Your Team with Process

  Tasks are what a team does to accomplish its objectives. Process is how the team goes about those tasks. Being an effective team depends as much on team processes as the capabilities of its membership. Process is particularly relevant in team meetings. Shifting to process requires two steps. We … Continue reading

#6 The Task and Process Approach to Team Communication

  One of the most important skills of conflict competence is understanding and making use of the difference between task and process.   We will continue to make use of the team meeting in an imaginary organization first introduced two weeks ago. Stephanie had begun to comment on a product … Continue reading