#78 Encapsulating Conflict – How to Live with Ongoing Conflict When You’re at Your Wit’s Ends

Encapsulating Conflict – How to Live with On-Going Conflict When You're at Your Wit's Ends

Some conflicts are not going away, and focusing on resolution may be counter-productive. I heard leading researcher John Gottman say in a plenary address that over 65 percent of marital conflict is never resolved. It’s how couples live and work with conflict that makes the difference. The same could be … Continue reading

#6 The Task and Process Approach to Team Communication

  One of the most important skills of conflict competence is understanding and making use of the difference between task and process.   We will continue to make use of the team meeting in an imaginary organization first introduced two weeks ago. Stephanie had begun to comment on a product … Continue reading