#68 How to Respond to an Underlying Message

underlying message

A simple statement may carry with it a larger underlying message. If you take all simple statements literally, you will miss important elements of what the other person is communicating.     Trying to correctly infer the meaning of the underlying message is less important than noticing that there probably … Continue reading

#2 Seven Reasons to Embrace Conflict

  Conflict may frighten you, or at the least, you find it unpleasant. Perhaps the last thing you would choose to do is to engage in conflict, and yet this is exactly what I encourage you to do in spite of the anxiety you may feel.   Firstly, a few … Continue reading