#66 The Negotiator’s Dilemma

Negotiator's dilemma

In the previous two blogs I presented some of the ways that one could be taken advantage of in negotiation and how to respond to them. So far I have covered tricks, power grabs, exaggeration, and possible reneging on agreements. But there is another deeper and more profound problem that … Continue reading

#57 Building Trust in the Absence of Integrity

Building Trust

This blog further explores the notion introduced in Blog #17 that there are different approaches to trust. There, I initially named these approaches ‘faces of trust,’ and in this blog I am describing them as qualities that we can rely on in someone else to build trust. This blog also … Continue reading

#50 How To Communicate A Strong And Meaningful Apology

Image for strong and meaningful apology

A strong and meaningful apology has to be genuinely felt. In fact, when it is deeply felt and communicated, the components described below will often be spontaneously expressed, or they may be expressed non-verbally. In a nutshell, a strong and meaningful apology requires that we both communicate empathy and take … Continue reading

#21 Predictability Is Better Than No Trust At All

  In my first blog on trust I ended by stating that people focus too much on whether or not to trust, and not enough on how to trust.  Thinking of trust as having different faces reveals how to trust more effectively. By faces I mean different ways that trust … Continue reading

#20 Our Trust In Competence – The Bright And Dim Sides

  There are two sides to the competence face of trust that I have noticed. You might say there’s a bright side and a dim side. The bright side first. In a couple of classes I have asked participants to break into pairs and talk about a time when someone … Continue reading

#19 How Trustworthy Is That Person? Four Considerations

  In my first blog on trust I introduced five faces of trust. Integrity is probably the face of trust that we most often relate to.  It involves relying on people behaving and acting in the way that they present themselves to us. In The Truth about Trust David DeSteno … Continue reading