#21 Predictability Is Better Than No Trust At All

  In my first blog on trust I ended by stating that people focus too much on whether or not to trust, and not enough on how to trust.  Thinking of trust as having different faces reveals how to trust more effectively. By faces I mean different ways that trust … Continue reading

#20 Our Trust In Competence – The Bright And Dim Sides

  There are two sides to the competence face of trust that I have noticed. You might say there’s a bright side and a dim side. The bright side first. In a couple of classes I have asked participants to break into pairs and talk about a time when someone … Continue reading