#76 “Let’s Agree to Disagree”:  What Does this Mean and how to Respond?

Agree to Disagree

“Let’s agree to disagree.” When someone says this, what do they mean? To me, the statement seems to carry with it both positive and negative messages. Positives are the idea that an agreement can be salvaged out of an apparent impasse, and a sense that we don’t have to break … Continue reading

#50 How To Communicate A Strong And Meaningful Apology

Image for strong and meaningful apology

A strong and meaningful apology has to be genuinely felt. In fact, when it is deeply felt and communicated, the components described below will often be spontaneously expressed, or they may be expressed non-verbally. In a nutshell, a strong and meaningful apology requires that we both communicate empathy and take … Continue reading

#45 How To Bring Spirit and Heart To Your Conflicts

We each have different parts to ourselves such as body, mind, emotion, spirit and heart. These are the parts of a person Ken Cloke describes in his book The Crossroads of Conflict. By spirit I think Ken means intention and life energy; and by heart, the place where love resides … Continue reading

#6 The Task and Process Approach to Team Communication

  One of the most important skills of conflict competence is understanding and making use of the difference between task and process.   We will continue to make use of the team meeting in an imaginary organization first introduced two weeks ago. Stephanie had begun to comment on a product … Continue reading