#50 How To Communicate A Strong And Meaningful Apology

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A strong and meaningful apology has to be genuinely felt. In fact, when it is deeply felt and communicated, the components described below will often be spontaneously expressed, or they may be expressed non-verbally. In a nutshell, a strong and meaningful apology requires that we both communicate empathy and take … Continue reading

#10 Why Victims are Attracted to Offenders

  You leave work and approach your car. Someone has tried to break in. You look around, but see no one. You feel angry and frustrated by the damage and inconvenience this will cause. You feel violated. Who was the person who did this? Why did he or she do … Continue reading